--- title: Troubleshooting Meeting Minutes errors description: "Fixes for common Meeting Minutes issues: the Start button won't activate, upload errors, a stuck job, a blank or garbled transcript, and missing results." --- [Skip to content](https://help.silex.legal/en/knowledge-base/troubleshooting-meeting-minutes-errors#main-content) - [English](https://help.silex.legal/en/knowledge-base/troubleshooting-meeting-minutes-errors) - [Deutsch](https://help.silex.legal/de/knowledge-base/troubleshooting-meeting-minutes-errors) - [Français](https://help.silex.legal/fr/knowledge-base/troubleshooting-meeting-minutes-errors) - [Italiano](https://help.silex.legal/it/knowledge-base/troubleshooting-meeting-minutes-errors) English Show submenu for translations [![logo-KB](https://help.silex.legal/hubfs/logo-KB.svg)](https://help.silex.legal/en/knowledge-base?hsLang=en) Open main navigation Close main navigation - - [English](https://help.silex.legal/en/knowledge-base/troubleshooting-meeting-minutes-errors) - [Deutsch](https://help.silex.legal/de/knowledge-base/troubleshooting-meeting-minutes-errors) - [Français](https://help.silex.legal/fr/knowledge-base/troubleshooting-meeting-minutes-errors) - [Italiano](https://help.silex.legal/it/knowledge-base/troubleshooting-meeting-minutes-errors) English Show submenu for translations - [Contact us](https://silex.legal/en/contact) [Contact us](https://silex.legal/en/contact) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base Silex](https://help.silex.legal/en/knowledge-base?hsLang=en) 2. [Troubleshooting](https://help.silex.legal/en/knowledge-base/troubleshooting?hsLang=en) 3. [Meeting Minutes Agent](https://help.silex.legal/en/knowledge-base/troubleshooting?hsLang=en#meeting-minutes-agent) # Troubleshooting Meeting Minutes errors ## Fixes for common Meeting Minutes issues: the Start button won't activate, upload errors, a stuck job, a blank or garbled transcript, and missing results. ### The "Start" button doesn't activate. Make sure a valid audio file is loaded in the upload area and that a meeting language is selected. If it remains inactive, try re-uploading the file or refreshing the page. ### I get an error at upload. What does it mean? - Unsupported format — Only `FLAC`, `MP3`, `MP4`, `MPEG`, `M4A`, `OGG`, `WAV`, and `WEBM` are accepted. Convert your file and retry. - File too large — The maximum supported file size is `100 MB`. Split your audio into smaller segments and try again. - Corrupted file — Re-export or re-save the audio file, then upload again. ### Why is the agent stuck on "Work in progress..." with no result? Longer recordings can take additional time to process. Wait a few minutes, then navigate to the **Tools** tab in the sidebar to check for your completed job. If no result appears after an extended wait, refresh the page. If the issue persists, contact support@silex.legal. ### The result is ready but the transcription is mostly blank or garbled. Blank or garbled transcriptions are typically caused by a corrupted audio file, an incorrect language selection, audio that is too quiet or distorted, or a poorly encoded file. Re-export your audio at a standard bitrate (e.g. `MP3` at `128 kbps` or higher) and resubmit the job with the correct language selected. - Corrupted audio file — Re-export or re-save the file before uploading. - Incorrect language selection — Resubmit the job with the correct meeting language. - Audio too quiet or distorted — Normalize or re-record the audio before uploading. - Poorly encoded file — Re-export at `MP3` `128 kbps` or higher and retry. ### I launched a job but can't find the result. Check the Recents \> Tools tab in the sidebar — your completed Meeting Minutes job will be listed there by file name. If the job is not listed after 20 minutes, it may have failed silently. Contact support@silex.legal if this occurs repeatedly across different recordings. ### The Toolkit is not visible in my interface. First, try refreshing the page. If the Toolkit tab is still not visible, try clearing your browser cache or opening the platform in a different browser. 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