Deleting your account and your data
How to export your data and delete your account permanently, and what happens to your data if you simply stop using Silex.
What happens to my data if I just stop using Silex?
It is kept. Neither cancelling a subscription nor reaching the end of a trial triggers any automatic deletion. Your data stays until you actively delete it.
How do I delete a single conversation?
Use the trash icon next to the conversation in your history. The deletion syncs across every device where you are signed in.
How do I delete everything?
From the profile section in your initials, choose Delete data, then confirm on the permanent deletion screen. This action is irreversible: once deleted, your data cannot be recovered, by you or by Silex support.
Does deleting my account cancel my subscription?
Treat them as two separate actions. Disable automatic renewal from the Subscription section so no further payment is taken, and delete your data separately. If you are unsure where you stand, write to support@silex.legal before deleting anything — deletion cannot be undone.
Does deleting a user's account free the seat?
The seat is freed when the administrator removes the user from Manage my organisation. That is the action to use for a departure — see the article on adding or removing seats.