Adding or removing seats
How to increase the number of licences in your organisation, and how to free up a seat when someone leaves.
How do I add seats?
Write to support@silex.legal indicating how many additional licences you need. The team increases your quota, and you can then invite the new users from Manage my organisation. From five users, group conditions apply.
Why can I not simply invite one more person?
Invitations are capped by the number of licences in your plan. When the organisation page shows no remaining licence available, the invitation will not go through until the quota is increased.
How do I free up a seat?
From Manage my organisation, remove the collaborator concerned. The licence becomes available again and can be assigned to someone else through a new invitation.
Does removing a user refund anything?
Removing a user frees the seat within your organisation but does not by itself reduce your subscription. If you want to reduce the number of licences you are paying for, contact support@silex.legal before your renewal date. Credits are not affected: the balance stays with the organisation.
What happens to that person's conversations?
Conversations belong to the individual account, not to the organisation, and are not transferred when a seat is reassigned. If work needs to be handed over, ask the person to export or share the relevant answers before their access is removed.