How you pay: card or bank invoice
Two billing routes exist at Silex: automatic card payment, and payment by bank transfer against an invoice.
What are the two payment routes?
- Card — when you subscribe directly from the application: your card is debited automatically at each renewal date, and the invoice is issued at the same moment.
- Bank invoice — only for annual and multi-seat subscriptions set up with the Silex team: you receive an invoice as a PDF and pay it by bank transfer, using the QR code printed on it.
How long do I have to pay an invoice?
The payment term is indicated on the invoice itself. If the deadline is a problem for you, tell support@silex.legal before it passes rather than after.
What should I do if my card payment was declined?
A declined card payment usually has one of these causes: an expired card, a spending ceiling, or a security check by your bank. To resolve it:
- Update your payment method via Manage my subscription, in the Subscription section of your profile.
- Try the payment again.
- If it is still declined, contact support@silex.legal.
Can I pay by bank transfer instead of card?
For an annual or multi-seat subscription, yes — contact support@silex.legal and the team will set up invoicing. Selfserve subscriptions taken directly from the application are card-based.