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Troubleshooting Documents Comparison errors

Fixes for common Documents Comparison issues: the Compare button won't activate, upload errors, a stuck job, zero changes detected, and missing results.

 Troubleshooting Document Comparison Why doesn't the "Compare" button activate?

Make sure both upload zones contain a valid file. The button activates only when both the Original and Modified documents are loaded. If it remains inactive after uploading both files, try re-uploading or refreshing the page.

I get an error at upload. What does it mean?

  • Unsupported format → Only PDF and .docx are accepted. Convert your file and retry.

  • File too large → Maximum is 100 MB per file. Split the document and retry.

  • Too many pages → Maximum is 400 pages per file. Split the document and retry.

  • Corrupted file → Re-save or re-export the original document, then upload again.

What should I do if the agent is stuck on "Comparison in progress..." with no result?

Larger documents require additional processing time. Follow these steps:

  1. Wait a few minutes before taking any action.
  2. Navigate away from the current page, then return to the Tools tab in the sidebar to check whether the job has completed.
  3. If no result appears after 10–15 minutes, refresh the page.
  4. If the issue persists, contact support@silex.legal.

The result shows 0 changes across all categories. Is that normal?

If both documents are identical, the agent will correctly return zero changes. If you expected differences, verify that you uploaded the correct files in the correct order (Original on the left, Modified on the right), and that both files are text-based (not image-only scans).

I launched a job but can't find the result.

Follow these steps to locate your result:

  1. Open the Recents → Tools tab in the sidebar — completed Document Comparison jobs are listed there.
  2. If the job is absent and significant time has passed, the job may have failed.
  3. Contact support@silex.legal with the details of your request.

Why is the Toolkit not visible in my interface?

Try refreshing the page or changing browser. If the Toolkit tab is still missing, contact support@silex.legal.